CANCELLATION POLICY
Last Updated on December 22, 2024
We are so happy you visited our site today. We hope our site provides valuable information and resources you need to live a courageous, confident, and self loving lifestyle. We value you as a customer and appreciate your taking the time to shop with us.
Some products or services in our shop may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount
If you are experiencing an issue or would like to share a concern about a cancellation, please contact us using the COCO LOVE HelpDesk.
Contact us using the COCO LOVE HelpDesk.
Yes we do! Our olive colored chat box is located in the bottom right corner of the website. Just tap on the chat bubble, type your question where it says "Write message", then press the paper airplane to send your message.
Someone from the COCO LOVE TEAM will follow up with you within 24-48 hours during regular business hours.
At this time, our main FAQs page is under construction. Until it's up an running again, please feel free to ask your question via the olive colored chat box is located in the bottom right corner of the website.
Just tap on the chat bubble, type your question where it says "Write message", then press the paper airplane to send your message.
Someone from the COCO LOVE TEAM will follow up with you within 24-48 hours during regular business hours. If it's holiday season, please refer to our holiday schedule for up-to-date office hours.
Our normal business hours are Monday - Friday 1pm-7pm.
Our holiday schedule is as follows: